Draft placeholder — have this reviewed by a lawyer before launch. Last updated: .
ZipRoads (ziproads.com) is a bike-taxi and parcel-delivery service operated by Webdude Solutions. This policy explains what personal information we collect from customers and drivers, why we collect it, and how it's used, stored, and shared.
From customers: name, phone number, email address, date of birth and gender (optional), saved favourite addresses, pickup/drop locations for each ride or parcel booking, wallet balance and transaction history, and support messages you send us.
From drivers: name, phone number, email, date of birth and gender, live GPS location while online (for ride matching and tracking), vehicle details, and KYC documents — Aadhaar number, PAN number, driving licence number, vehicle RC number, insurance policy number, the corresponding document uploads, and a selfie for identity verification. If you request a payout, we also collect your bank account or UPI details.
Automatically: device push-notification tokens (so we can alert you about ride/payment status), and basic technical logs (timestamps, IP address, general location) generated by using the app or website.
To create and manage your account; match customers with nearby drivers; calculate fares and process payments; verify driver identity and vehicle documents before approving them to drive; send OTPs, ride updates, receipts, and support replies; detect fraud and misuse; and improve the safety and reliability of the service.
We share only what's needed, with these categories of service providers, to operate ZipRoads:
Cashfree — processes online payments; receives the amount and order details needed to complete a transaction, never your KYC documents.
MSG91 — delivers OTPs over WhatsApp; receives your phone number and the OTP code.
SMTP2GO — delivers OTP, receipt, and support emails; receives your email address and the message content.
Google Maps — provides live maps, address search, and traffic-aware ETAs; receives location coordinates as needed to show routes and estimates.
OpenWeatherMap — checks live rain conditions near a pickup point to apply weather-based surge, using coordinates only.
Firebase (Google) — delivers push notifications to the app.
A customer and driver matched on a ride can see each other's name, phone number, and (for the driver) vehicle details — this is necessary to complete the ride and is not shared more widely. We do not sell personal information to anyone, for any purpose.
We may disclose information if required by law, to comply with a valid legal request from a government or law-enforcement authority, or to protect the safety of our users.
Account and ride/parcel records are kept for as long as your account is active and for a reasonable period after, to meet accounting, tax, and legal obligations, and to resolve disputes. Driver KYC documents are retained for as long as required by applicable law after a driver stops driving with us. You can request deletion of your account as described in Section 7, subject to these retention needs.
We take reasonable technical and organizational measures to protect your information, including restricting access to KYC documents and payment details to what's needed to operate the service. No method of transmission or storage is completely secure, and we can't guarantee absolute security.
You can review and update most of your profile information from within the app. You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request that your account and associated data be deleted, by contacting us at the email below — subject to information we're required to retain for legal, tax, or safety reasons (for example, completed ride/payment records and driver KYC documents during their mandated retention period).
ZipRoads is not directed at children, and driving requires a valid driving licence. We don't knowingly collect personal information from anyone under the legal age to hold a driving licence or enter into a service agreement in their jurisdiction.
We may update this policy from time to time as the service changes — for example, as we add new features, cities, or service providers. Continued use of the app or website after changes constitutes acceptance of the updated policy. We'll update the "Last updated" date above whenever this changes.
For any question about this policy, or to make a request about your personal information, contact us at support@ziproads.com or through our Contact us page.